❓ Frequently Asked Questions
All your questions answered about 7basa
From opening an account to bonuses, deposits, withdrawals, and safe gaming — find detailed answers to 7basa's most common questions all in one place.
7basa is a safe and reliable online gaming platform for players in Bangladesh. On this FAQ page we have provided detailed answers covering five main topics: account registration, transactions via bKash and Nagad, the welcome bonus, cricket betting, playing slots, and responsible gaming. If you have any questions beyond these, our 24/7 live chat support team is always ready to help.
Account and Registration
Account-related questions
To open an account at 7basa, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is fully available in Bengali and takes just a few minutes. Providing accurate information when creating your account prevents any issues with withdrawals later on.
No, each player may only hold one account. Creating multiple accounts may result in all accounts being closed and balances being forfeited under 7basa platform rules. Always use a single account to ensure safe and responsible gaming.
Use the "Forgot your password?" option on the login page and enter your registered mobile number or email. 7basa will send a verification code, which you can use to set a new password. The whole process is secure and usually completed within a few minutes.
To maintain a safe and fair environment, 7basa may request identity verification, especially before large withdrawals. Completing verification by uploading a photo of your NID or passport makes transactions smoother and keeps your account secure. All information is stored with full confidentiality.
7basa is a mobile-friendly web platform that works smoothly on any smartphone browser. Whether you use Android or iOS, enjoy the full experience directly from your browser. Adding a browser shortcut to your home screen gives you an app-like experience.
Deposits and Withdrawals
Transaction-related questions
Deposits to 7basa via bKash are generally instant — in most cases the balance is added within a few seconds to a few minutes at most. When the correct payment reference and amount are provided, the process completes automatically. If there is any delay, contact live chat right away.
The minimum deposit amount at 7basa is ৳500 and the minimum withdrawal amount is also ৳500. This limit applies equally to all payment methods — whether bKash, Nagad, Rocket, or Upay. Keep this minimum in mind if you want to try transactions with a small amount.
7basa generally takes 30 minutes to 3 hours to process a withdrawal request. When all conditions are met and account verification is complete, funds are sent as quickly as possible. There may be a slight delay during busy periods for bank and mobile banking servers.
Yes, both deposits and withdrawals can be made at 7basa using Nagad and Rocket. bKash and Upay are also supported. Transactions can be started from a minimum of ৳500 across all four methods. Choose whichever one is most convenient for you.
7basa itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply a small charge according to their own policies. Check your payment app's fee policy once before making a transaction.
Winnings from bonus funds must meet the relevant wagering requirements before withdrawal. There are no such conditions for regular deposits. When account verification is complete and there are no active disputes, withdrawal requests are processed directly.
Games and How to Play
Gameplay-related questions
You can place bets on BPL (Bangladesh Premier League) matches in the 7basa sports betting section. You can participate in pre-match markets before the game starts or in live betting while the match is in progress. Markets are available for winning team, toss result, top run scorer, and more. Visit the betting rules page for full details.
7basa offers slot games from various popular providers including PG Soft, Pragmatic Play, and JILI. There are hundreds of games including Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems. All preferences are covered, from classic three-reel slots to multi-feature video slots.
7basa's live casino section lets you play many games with real dealers, including Roulette, Baccarat, Blackjack, Dragon Tiger, and Andar Bahar. Games broadcast live from Evolution Gaming and Ezugi studios are available. Teen Patti, familiar to Bangladeshi players, is also available.
Aviator is a crash game developed by Spribe where a plane flies and a multiplier keeps increasing. You win by cashing out before the plane crashes. The longer you wait, the higher the multiplier grows — but the risk also increases. It is one of the most popular games at 7basa.
All games at 7basa are sourced from certified providers that use a Random Number Generator (RNG). This ensures that every spin or hand is completely random and no one can control the outcome. Fair play is part of our platform's core principles.
Bonuses and Promotions
Bonus-related questions
7basa gives new players a 100% bonus on their first deposit, up to ৳8,000. When you open a new account and make your first deposit, the bonus is added automatically. A 25x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the total amount you need to bet before a bonus can be withdrawn. For example, a 25x requirement on a ৳1,000 bonus means you need to place a total of ৳25,000 in bets. After meeting this requirement, winnings from the bonus become withdrawable.
The 7basa VIP program has four tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). You can move up to higher tiers through regular play and enjoy more cashback and exclusive offers.
Yes, 7basa provides reload bonuses, weekly cashback, and special tournament offers for regular players. Check the promotions section for the latest offers. Special promotions also run during Eid, BPL, or IPL season. Stay logged into your account so you don't miss new offers.
Bonuses can generally be used on slot games and wagering counts toward those. There may be specific conditions for using bonuses in live casino and sports betting. The specific rules for each bonus are stated in the bonus terms — it is worth reading them once.
Security and Responsible Gaming
Security-related questions
7basa uses SSL encryption technology to keep all personal information and transaction data secure. Your name, phone number, and financial information are never shared with third parties. You can find more detailed information on our privacy policy page.
Participation at 7basa is only for those aged 21 or older. It is strictly prohibited for minors to open an account or take part in any game. Providing inaccurate information during the age verification process may result in the account being cancelled.
Yes, 7basa supports responsible gaming and offers a self-exclusion feature. You can temporarily close your account for a set period of time if you wish. Contact live chat support directly about this or visit our responsible gaming page.
7basa provides live chat support in Bengali 7 days a week, 24 hours a day. You can start a chat from any page on the website. You can also write to [email protected] for help. Our support team tries to respond as quickly as possible.
If you feel that gaming is having a negative impact on your daily life, seek help without delay. 7basa's responsible gaming page provides advice and resource information. Talk to family and trusted people, and consult a mental health professional if needed.
If you see an unfamiliar login or transaction on your account, change your password immediately and notify 7basa via live chat. Our security team will investigate the account and take prompt action. Never share your password with anyone and always use a strong password.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 7 days a week, 24 hours a day. Chat with us directly via live chat or send your question by email — we will respond as quickly as possible.
Live Chat
24/7 Support in Bengali