7basa Terms and Conditions

1. Introduction and Definitions

7basa ("we", "our", or "platform") is an online gaming and entertainment service provider. This terms and conditions document ("Terms") applies to the use of 7basa's website, applications, and all related services ("Services").

By creating an account on our platform or using any of our services, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1.1 Key Definitions

• "Member" or "User" — any person who has created a valid account on 7basa and is using our services.
• "Account" — each member's personal account, which stores balance, gaming history, and personal information.
• "Balance" — the total funds held in a member's account (combining real money and bonuses).
• "Bonus" — additional credits or benefits granted for promotional purposes, subject to specific conditions.
• "Wagering Requirement" — the obligation to place a specified amount in bets before bonus funds become withdrawable.
• "Transaction" — a deposit, withdrawal, bet, or any financial activity.

2. Eligibility and Registration

The following eligibility conditions must be met to use 7basa's services:

2.1 Age Requirement

You must be at least 21 (twenty-one) years of age to create an account or play any game on our platform. We may request your identity document at any time to verify your age. Providing false information about your age will result in immediate account closure and all balances may be forfeited.

2.2 Registration Terms

When creating an account, you must provide accurate and complete information, including your full name, date of birth, active mobile number, and a valid email address. If the information provided is false or incomplete, 7basa reserves the right to suspend or close the account.

• Each individual may create only one account.
• The name provided at the time of account creation must match the name associated with the payment method.
• If multiple accounts are found, all of them will be closed and deposited funds will not be refunded.
• Sharing your login details (username and password) with anyone is strictly prohibited.

2.3 Identity Verification (KYC)

7basa may initiate an identity verification process at any time. During this process, you may be required to provide a copy of your national identity card, passport, or driving licence. Withdrawals may be on hold until identity verification is completed.

3. Account Rules

3.1 Account Security

Ensuring the security of your account is entirely your responsibility. Use a strong password and change it regularly. If you notice any suspicious activity on your account, notify our support team immediately.

3.2 Account Suspension or Closure

7basa reserves the right to suspend or permanently close your account under the following circumstances:

• Any violation of these Terms.
• Evidence of fraudulent or deceptive activity.
• Suspicion of money laundering or illegal financial activity.
• Prolonged inactivity (no activity for more than 12 months).
• A self-requested account closure.

3.3 Account Ownership

Transferring, selling, or allowing a third party to use your account is strictly prohibited. Each account is personal and non-transferable.

4. Deposits and Withdrawals

4.1 Deposits

The following payment methods are accepted for depositing funds into 7basa:

• bKash
• Nagad
• Rocket
• Upay

Deposited funds are generally added to your account instantly. For any delays, please contact our 24/7 live chat support.

4.2 Withdrawals

The following conditions apply to withdrawals:

• Withdrawal requests can only be made from verified accounts.
• The withdrawal amount will be sent using the same method as the source of the deposited funds.
• Withdrawals may be on hold if identity verification has not been completed.
• Withdrawals may be held for further investigation if fraud is suspected.
• Bonus funds must meet the specified wagering requirement before they can be withdrawn.

4.3 Transaction Currency

All transactions are processed in Bangladeshi Taka (BDT / ৳). Transactions in any foreign currency are not possible.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw this bonus, the total bonus amount must be wagered 25 times (wagering requirement 25x).

5.2 General Bonus Terms

• Each bonus offer has its own validity period and conditions, which will be stated on the relevant promotions page.
• We ask that you read the relevant terms and conditions in full before claiming a bonus.
• Attempting to claim the same bonus a second time will be considered fraud.
• Specific game or betting limits may apply when playing with bonus funds.
• 7basa reserves the right to modify or cancel any bonus offer.

5.3 VIP Program

Active members may participate in our VIP program. The VIP program has four tiers:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancement to each tier depends on your gaming activity and your relationship with the platform. Detailed terms relating to VIP cashback are published separately.

6. Gaming Rules

6.1 General Gaming Terms

When playing on 7basa, you must follow these general rules:

• All games must be played honestly and fairly. The use of any automation software or bots is prohibited.
• Game results may be declared void due to a technical error.
• The game providers' own rules also apply. In the event of any conflict, the game provider's server data will be considered final.
• 7basa will not be responsible for bets lost due to an internet connection failure.

6.2 Fair Play

All games on our platform are operated using a technically fair method. The outcome of each game is determined using Random Number Generator (RNG) technology, which no party can know in advance or influence.

6.3 Technical Issues

If a win or loss is displayed incorrectly due to a technical error or system disruption, 7basa reserves the right to determine the correct result and may cancel the transaction if necessary.

7. Prohibited Activities

The following activities are strictly prohibited on 7basa:

• Fraud and Deception: Any form of fraudulent activity, providing false information, or system manipulation.
• Multiple Accounts: Creating more than one account in the same person's name or from the same device.
• Bonus Abuse: Claiming bonuses in violation of bonus terms or coordinating bonus usage.
• Money Laundering: Illegal transfer of funds or suspicious financial activity.
• Automation Software: Using bots, scripts, or any automated system.
• Using Third-Party Accounts: Using another person's account or allowing others to use your account.
• Hacking or Cyber Attacks: Attempting unauthorised access to the system or breaching security.
• Creating Accounts for Minors: Creating an account on behalf of any person under 21 years of age.

8. Responsible Gaming

7basa is committed to responsible gaming. We believe gaming should be an entertainment activity, not a cause of financial problems.

8.1 Self-Limit Setting

You may set the following limits on your account:

• Daily, weekly, or monthly deposit limits.
• Daily or weekly loss limits.
• Session time limits.
• Request to temporarily or permanently exclude yourself (self-exclusion).

8.2 Support

To get help with gambling addiction or to seek advice, visit our responsible gaming page or contact our support team directly.

9. Privacy & Security

Protecting your personal information is one of our highest priorities. 7basa uses SSL encryption and modern security technology to keep your data safe.

For detailed information on how your personal data is collected, used, and protected, please read our privacy policy. The privacy policy is an integral part of these terms and conditions.

9.1 Data Use

We use your information to provide services, verify identity, prevent fraud, and fulfil legal obligations. We do not sell your information to third parties without your prior consent.

9.2 Cookie Policy

Our website uses cookies to improve service quality and provide a personalised experience. By using our website, you are agreeing to our cookie policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, 7basa will not be held liable for the following:

• Losses caused by internet disconnection or technical faults.
• Delays or errors in the services of third-party payment providers.
• Access to your account by unauthorised third parties (if you have violated the security terms).
• Service disruptions caused by circumstances beyond our control.
• Any legal issues arising from using our services in violation of applicable law.

7basa will never be liable for an amount exceeding your total deposited funds. We are not liable for indirect losses, loss of profits, or losses arising from special circumstances.

11. Intellectual Property

The website, logo, design, software, content, and all other materials of 7basa are entirely owned by 7basa or used under licence from third parties.

Copying, redistributing, modifying, or commercially using any of our content without our prior written permission is strictly prohibited. Violation of this rule may result in legal action.

12. Changes & Termination

12.1 Changes to Terms

7basa reserves the right to modify these terms and conditions at any time. For significant changes, we will notify you by email or through a notice on the website.

If you continue to use our services after updated terms have been published, you will be considered to have agreed to the new terms.

12.2 Termination of Service

7basa reserves the right to fully or partially discontinue the service at any time without prior notice. In the event of service termination, any real funds (excluding bonuses) in your verified account will be returned.

12.3 Voluntary Account Closure

You may request to close your account at any time through our support team. You will be given the opportunity to withdraw your verified funds before the account is closed.

13. Dispute Resolution

If any complaint or dispute arises regarding our services, please contact our support team first. We review all complaints seriously.

Dispute resolution process:

1. First, submit your complaint to the support team via live chat or email.
2. We will respond to each complaint within business days.
3. For technical disputes, the game server log data will be considered the final evidence.
4. Your legal rights against our decisions will remain intact.

14. Contact

If you have any questions or feedback about these terms, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7.
• Support Hours: 7 days a week, 24 hours a day.

We always try to be there for you. Our team is ready at all times to help with any issue or question.